Warranty Policy for CTORZ Surgical Instruments
- CTORZ surgical instruments are guaranteed to be free from defects in materials and workmanship.
- Reusable surgical instruments are covered under warranty for 3 years, except for tungsten carbide insert cutting, shearing, grinding and rasping edges instruments which are covered for 2 years, and non-tungsten carbide insert cutting, shearing, grinding and rasping edges instruments which are covered for 1 year.
- Any CTORZ surgical instrument that is determined to be defective will be repaired or replaced at CTORZ’s discretion.
- Apparent defects on products must be asserted by the buyer within 30 days after receipt of the products, after which the goods will be considered as being approved.
- Normal wear and tear, instrument misuse including improper use, incorrect or negligent handling, excessive use or loads, or inadequate maintenance, or not used for their intended surgical purpose are not covered under the manufacturer’s warranty.
- Clinicians and sterilization professionals are responsible for familiarizing themselves with proper using and caring techniques for the instrument. For more detailed instrument care recommendations, please visit the instrument care section of our website.